About Us

In 2013, Sandra Sheppard recognized the dire need for correct and effective care to the Frail and Elderly in KZN south coast area, so with the assistance of other women in the area with the same vision; Eldercare was born.

Having trained overseas as a caregiver herself, Sandra set out to establish a Caregiver Training Centre offering effective, correct Caregiver Training which is affordable to everyone without the need to take out loans in order to improve their skills. This would then also enable them to find work, support their families and improve their living standards whilst providing a much needed service in the area.

Since it’s establishment, Eldercare Home Services have trained in many places, taking our trained trainers (who speak Zulu, enabling better understanding), as far up as Johannesburg, Underberg, Empangeni , Pietermaritzburg & Port Edward.

Eldercare Home Services soon began getting requests to assist people daily who are frail and home bound, allowing them the opportunity to live safely in the comfort of their own homes. We have since had the honour and pleasure to be of assistance to many clients who rest easy knowing that if there is a problem Eldercare Home Services are just a phone call away. The trust that has developed between the client and caregivers is amazing.

As Eldercare Home Services grew, so did our vision for our services – we wanted to be a “one stop shop” for the aged, and so it was decided to start stock and supply personal items for the aged, such as nappies and hygiene products. After much research, and a long look at the expense these products can sometimes come at, Eldercare Home Services settled on Hartmanns products as they last longer and therefore less items are used which creates more value for money to our clients.

“The old woman looks after the child to grow its teeth, and the young one in turn looks after the old woman when she loses her teeth.”
~ Akan Proverb

Holistic Approach to Care

Maintaining client dignity is uppermost in our priorities and we recognize that care-giving involves so much more than physical assistance services, but also requires a holistic approach to client needs.

Often our clients may present with signs of sadness as a result of being unable to care for their own needs or welfare. This is understandable and common. Eldercare Home Services staff are trained to recognize these signs and taught that the psychological effect of growing old and inform are as important as any physical needs.

In broader terms, we seek not only to provide care but to do so in such a way that our clients’ lives are enriched as a result and they actively look forward to our carer’s visits and enjoy the experience.

Eldercare Believes In:

  • Recognizing the challenges faced when caring for one who needs it and ensure that your loved ones are kept comfortable
  • Maintaining clients dignity with a professional approach to personal care, thus reducing the risk of embarrassment to the client
  • Providing an affordable, unique, quality service (all staff are carefully selected)


Our Team

Sr. Lena Visser


Sr. Lena Visser joined Eldercare in 2019 and has been

Sandra Ann Shepard

(Managing Director)

Managing Director Eldercare Home Services Qualified Overseas Trained Carer Coordinator

Eleanora Thando Khuzwayo

(Admin Assistant)

Eleanora joined the Eldercare team in 2015 originally as a

Precious Mbali Chili


Precious trained as a Caregiver with Eldercare in January 2016

Petro Burger

(Finance Officer)

Petro joined the Eldercare team in 2016 after 3 separate